“UW Medical Foundation has been using the Post-N-Track system for 3 months now to submit our CIGNA claims.
We've found the tool to be easy to use. Set up was a breeze.”
As the Manager of Transaction Code Sets for the Foundation, I found this to be one of the quickest transactions we have been able to put in place.”
Gretchen Beicher Billing Services Manager UW Medical Foundation
Providers: Common Questions
When will I know that my claims have been received? In seconds. You’ll receive an immediate confirmation showing that your claim file has been delivered. No more clearinghouse delays and missing claim files!
Will I use a web browser to send my claims? No. The Doodad utility transmits your claims over the Internet via the secure Post-N-Track Web Tunnel. This eliminates browser-related security problems -- and automates the entire transmission process.
How many payers are linked to Post-N-Track? The number of payer connections is constantly increasing. Click on the link below to check the current list:
Does Post-N-Track provide transaction reports? Yes. Every claim file you submit is checked, validated, financially balanced and logged by the Post-N-Track system. You can access reports online at any time with our Claim Management Center. Receipts are also delivered via email.
Do I need to install an interface to my system? No. The Post-N-Track Doodad utility will automatically transmit new claim files and pick up responses. (Standard EDI links are also available for larger providers, if needed.)
If there is an error, will my entire file be rejected? No. This is one of the key functions provided by the Post-N-Track system -- if an error is found in a claim, it is automatically pulled from your original claim file and returned to you. The rest of the ‘good’ claims are rebalanced for financial integrity, and continue on for immediate delivery to the payer. This eliminates unnecessary reimbursement delays.
Can we use S/FTP, PGP or other tools to send claim files? Yes. In addition to the secure Doodad utility, Post-N-Track also supports S/FTP, PGP encrypted files, HTTPS and third-party tools, e.g. Cyclone. You can pick the solution you prefer.
Our system creates NSF / HCFA / UB-92 claims -- can I use Post-N-Track? Yes. The Post-N-Track system will automatically detect, transform and route legacy claim formats, to eliminate HIPAA compatibility issues.
Can I continue to use my existing clearinghouse and Blues links? Yes. The Post-N-Track system isn’t exclusive -- you can continue to use your existing connections to clearinghouses, Blues plans, Medicare and Medicaid.
Can Post-N-Track handle large volumes of claims? Yes. There are no limitations on claim volume or file size; the Post-N-Track system is designed to provide very high performance with high availability, 24 x 7.
Do I need to dedicate a PC or server to run the Post-N-Track connection? No. The Post-N-Track Doodad utility is small and light, and compatible with standard desktop PC’s and servers that are also used for other applications. No special hardware or software is required; Doodad supports Windows 98, ME, 2000, XP and 2003 Server.
Our facility has a sophisticated network -- is Post-N-Track compatible? Yes. The Doodad utility supports complex LAN / WAN networks, servers, routers and firewalls.
We have multiple sites and provider groups -- is Post-N-Track compatible? Yes. There is no limit on the number of sites or groups, and there are no capacity limits on the number or size of claim files.
