Frequently Asked Questions

Payers

How will providers connect to Post-n-Track?

Providers simply download the small Doodad® utility from the Post-n-Track web site. Our team will handle all installation and support issues – there’s no additional burden for your staff.

Do we need to install a custom interface?

No. Post-n-Track will mirror your clearinghouse connections, and can deliver claim files to any location you select.  Standard links are also available – e.g. S/FTP, PGP encrypted files, HTTPS, and multiple options for real-time transactions.

What is the typical implementation time?

Depending on your schedule, the Post-n-Track connection can be installed and tested as quickly as one day.  Post-n-Track is easier to setup than a standard trading partner connection.

What type of transactions does Post-n-Track support?

The Post-n-Track Healthcare Services Platform can handle every HIPAA / ANSI transaction type and format. This includes the 837 and 835 transactions as well as real-time and batch eligibility (270/271) and status requests (276/277). Contact us for the complete list of transactions.

Can Post-n-Track support older claim formats – NSF, HCFA and UB-92?

Yes. Post-n-Track provides automated conversion of legacy NSF, UB-92 and HCFA "print image" claims to the HIPAA-compliant 837 format.

Does Post-n-Track support file attachments – including clinical data?

Yes. Post-n-Track can securely deliver any type of attachment, including scanned documents, clinical data, clinical images, PDF files, e-forms and related files.

Can Post-n-Track handle large volumes of claims?

Yes. There are no limitations on claim volume or file size; the Post-n-Track Healthcare Services Platform is designed to provide very high performance with high availability, 24 x 7 with a guarantee of 99.9% system availability – excluding planned maintenance windows.

Is Post-n-Track compatible with S/FTP, PGP encryption and third-party products?

Yes. In addition to the Doohickey utility for payers, Post-n-Track also supports standard communications tools and protocols, e.g. S/FPT, PGP and HTTPS.  If you’ve implemented a secure third-party product, e.g. Cyclone™, we can support that as well.

Does Post-n-Track provide transaction and operational status reports?

Yes. You will receive a login for the Post-n-Track Doohickey reporting system for payers, which includes complete transaction status reports.

Do I need to dedicate a PC or server to run the Post-n-Track connection?

No. The Post-n-Track Doohickey utility is small and light, and compatible with standard desktop PC’s and servers that are also used for other applications.  No special hardware or software is required.

Does Post-n-Track support links to Unix / Linux and mainframe systems?

Yes. The Windows-based Doohickey utility supports standard network folder / file links to any system running any OS. Post-n-Track also supports standard S/FTP, HTTPS and PGP encrypted file links to Unix / Linux and mainframe systems, and secure third party tools, e.g. Cyclone™.

We have a number of sites and groups – is Post-n-Track compatible?

Yes. You can install the Doohickey utility on multiple PC’s or servers, at multiple locations.

Providers

When will I know that my claims have been received?

In seconds. You’ll receive an immediate confirmation showing that your claim file has been delivered. No more clearinghouse delays and missing claim files!

How many payers are linked to Post-n-Track?

The number of payer connections is constantly increasing. Click on the following link to check the current list: List of payers currently linked to Post-n-Track.

Does Post-n-Track provide transaction reports?

Yes. Every claim file you submit is checked, validated, financially balanced and logged by the Post-n-Track Healthcare Services Platform. You can access reports online at any time with our Claim Management Center. Receipts are also delivered via email.

Do I need to install an interface to my system?

No. The Post-n-Track Doodad utility will automatically transmit and receive responses. (Standard EDI links are also available for larger providers, if needed.)

If there is an error, will my entire file be rejected?

No. This is one of the key functions provided by the Post-n-Track Healthcare Services Platform – if an error is found in a claim, it is automatically pulled from your original claim file and returned to you. This claim splitting mechanism allow the "good" claims to be rebalanced for financial integrity, and continue on for immediate delivery to the payer. This eliminates unnecessary reimbursement delays.

Can we use S/FTP, PGP or other tools to send claim files?

Yes. In addition to the secure Doodad utility, Post-n-Track also supports S/FTP, PGP encrypted files, HTTPS and third-party tools, e.g. Cyclone. Post-n-Track will work with you on your choice of protocol.

Our system creates NSF / HCFA / UB-92 claims – can I use Post-n-Track?

Yes. The Post-n-Track Healthcare Services Platform will automatically detect, transform and route legacy claim formats, to eliminate HIPAA compatibility issues.

Can I continue to use my existing clearinghouse and Blues links?

Yes. The Post-n-Track Healthcare Services Platform is not exclusive – you can continue to use your existing connections to clearinghouses, Blues plans, Medicare and Medicaid.

Can Post-n-Track handle large volumes of claims?

Yes. There are no limitations on claim volume or file size; the Post-n-Track Healthcare Services Platform is designed to provide very high performance with high availability, 24 x 7. The only limitations would be those of the Health Plans when applicable.

Do I need to dedicate a PC or server to run the Post-n-Track connection?

No. The Post-n-Track Doodad utility is small and light, and compatible with standard desktop PC’s and servers that are also used for other applications. No special hardware or software is required.

 
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